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Overcharge Claims Processing
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HOW TO FILE AN OVERCHARGE CLAIM:
It is our goal to rate and bill your shipments in such a way that you'll
never need to file an overcharge claim. However, should that be necessary,
we'll process your claim in a prompt and courteous manner.
A claim for overcharge, unidentified, or duplicate payment shall not be paid
unless filed in writing with the Carrier within 180 days of receipt of
UPS Freight's bill. For the purposes of applying this rule, receipt shall
mean 10 days after the shipment has been tendered to the Carrier by the
shipper. Except as otherwise provided, claims will be handled in accordance
with procedures governing the processing, investigation and disposition of such
claims as found in NMFC series items 300201 through 300209.
UPS Freight acknowledges claims within 30 days after receipt thereof. Once we
receive and register your claim, we assign an UPS Freight claim number as
reference. UPS Freight will pay, refuse or amend within 120 days after receipt of
claim. Should you need to make a claim, please either mail or fax a copy of the
overcharge claim form.
UPS Freight will not pay a claim unless it is filed in writing or electronically
communicated within the 180-day period. The procedure is as follows:
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Determine the dollar amount that accurately represents your claim amount.
NOTE: Only the payer of the original freight charges can
file an overcharge claim.
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Download the UPS Freight Overcharge claim form. Print
the blank form and complete it.
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Collect the following documents and information to support your claim:
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A copy of the freight bill invoice or a list of freight bill numbers being
filed. This list can be a separate document or spreadsheet of the pros filed
with the claim.
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Tariff authority or reason why the claim was filed
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Additional documentation to support the claim for overcharge
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Send your claim and all supporting documentation to:
UPS Freight
Attn: Overcharge Claims Section
PO. Box 1216
Richmond, VA 23218
Or, if you prefer, you can fax your claim and documentation to
804-232-6645.
UPS Freight will work diligently to get your claim settled as fairly and quickly
as possible. If you have questions about the status of a claim, please don't
hesitate to call your UPS Freight Account Manager or the UPS Freight Customer Service
Center at 800-333-7400.
Contact the UPS Freight Overcharge Claims section at 804-231-8687 for assistance
in determining the status of your claim.
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