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Service Advisory


Mexico City Service Area

Due to severe air pollution issues in Mexico City, regulatory agencies have mandated limited transit of all motor vehicles which reduces pick-up and delivery operations for the foreseeable future. This mandate could result in service delays in the area.

As we make every effort to move shipments to their final destinations as quickly and safely as possible, please note that UPS' Standard LTL No-Fee and Fee-Based Guarantees may not be honored for shipments affected by these kinds of extraordinary circumstances beyond our control.

For information regarding specific shipments, customers are urged to log in to My LTL Freight or call UPS Freight Customer Service at 1-800-333-7400.
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